Interiors | Permanent | London | £45,000/annum

Head of Project Management for Retail Display Agency Job

Job Level:
Job Type:
Software Skills:
Illustrator, InDesign, Photoshop
Job Reference:

A full service visual communications agency is looking for a Head of Project management to join their team. This vibrant agency delivers 360 degree retail and event solutions for world class brands. Bold, stylish Innovative; at the cutting edge of the industry for two decades, they are producing retail and event environments to the highest standards from concept to manufacturing.

You will be working closely with the Operations Director, managing a small team of project managers who are responsible for the day to day running of briefs / quotes/ installations and ongoing client account management. You will be expected to manage while still fulfilling a project manager’s role.

Responsibilities of the Head of Project Management

  • Manage small team of Project Mangers on a day to day basis while managing your own projects
  • Manage PM’s meeting brief/quote/installation deadlines
  • Manage all staff issues in department
  • Guiding PM’s with Client issues
  • Efficient and effective communication between the PM/Client/internal team
  • Ensure projects are managed to budget
  • Distribute briefs evenly throughout the PM team suiting their skill set
  • Supervise ongoing Account Management system
  • Work with the Operations Director daily to make sure the day to day business runs smoothly and to budget
  • Implement new/existing systems to monitor above

Day to Day Key Responsibilities of a Project Manager

  • Account Managing particular clients / accounts: This requires potentially ‘developing’ the client – increasing the services you can supply to them (sales opportunities) and keeping the relationship positive. At any given time could be possibly working with around 5-10 clients, with projects as varying stages
  • Taking briefs from clients; can be creative / design briefs or more practical production briefs. Being a good listener, detailing all the right information to enable the team to fulfil their brief
  • Communicating briefs to the team so that work can commence. This could be to the design team or to the workshop / production team. Monitoring the progress of the project to ensure it is what your client required / expected
  • Costing and quoting of all your clients’ projects, liaising with workshop managers, external suppliers and contractors
  • Sourcing relevant props / suppliers for specific projects often working from a drawing or a written brief. Getting comparative / competitive quotes and creating strong supplier relations
  • Using Excel spreadsheets to itemize every item and cost – ensuring that every job is on budget and makes the company a profit
  • Preparing written quotes and submitting to the client for approval. Ensure that all projects / orders acquire a purchase order / written confirmation before processing
  • Make client aware of our terms and where appropriate (large-scale projects)
  • Throughout the project, ensuring that the budget is adhered to and that profitability is protected
  • Creating timelines / critical paths that allow suppliers and components to coordinate in the correct sequence to allow the deadline to be met smoothly. Sometimes also require the timeline to also manage the client and provide dates for sign-offs / approvals
  • Working with / managing design and production teams to ensure that deadlines are achieved and the client brief is met
  • Working with / managing external suppliers, contractors or freelancers to ensure delivery and quality
  • Must be able to handle the logistics of allocating a large roll-out order to specific stores / destinations; ordering of adequate, bespoke packaging, labelling and appointing a distributor / courier service. This can include completing any customs / tax documents for international
  • Manage installations of projects including liaising with the client, our workshop, booking any transport requirements or freelancers. Ensure the installation is carried out time-effectively and in an orderly, tidy way and managing (assuring) the client on site if they attend. Responsible for the final handover / snagging and getting clients sigh-off; following up any changes or snagging
  • Ensure that a job file is constantly up-to-date and that communication to all parties is totally clear. Maintain administration – ensuring that invoices are processed (signing off of supplier invoices against job numbers) and raised

Key Skills of the Head of Project Management

  • Able to cope with stress, and manage with a strong hand while gaining the trust and respect of the team
  • Solution focused, positive “can-do” outlook, calm under pressure, able to multi-task and juggle a number of projects simultaneously, resourceful, highly organised and a good team player / leader
  • Excellent communicator at all levels, from corporate directors to labourers Diplomatic, with negotiation skills
  • Energetic, self-motivated, not requiring micro-managing – able to manage their own time well
  • PC literate in Microsoft word, excel, outlook
  • Highly numerate; motivated by financial results (healthy profit margins) and repeat business (100% satisfied clients)
  • Experience with managing a team in day to day operations
  • Somewhat creative; an eye for detail and flawless finish imperative
  • A background / experience in retail display and window dressing extremely useful

If this sounds like a challenge you are up to and you have the experience to back it up, get in touch ASAP with Gabrielle Saw, Creative Support Team Leader at Adrem Group.

Apply for Head of Project Management for Retail Display Agency Job
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