Corrine Munro
Consultant - Creative Support
+44(0)207 562 8282Contact Corrine

IT Assistant for Award-Winning Architectural Practice

Creative Support
Ref: BBBH31337
Permanent
£28000.00 - £28000.00
London

An award-winning architectural practice is seeking an IT Assistant to support all staff within the practice. The practice specialises in the creation of new neighbourhoods and the revitalisation of old ones. This role is a great opportunity for someone looking to be an essential member to a creative practice.

Key responsibilities:

  • Provide 1st line IT support to all staff, logging tickets and resolving issues in line with SLA
  • Assist with troubleshooting and support server/other back-end systems
  • Monitor backup server via portal to check successful backups completed
  • Assist the IT manager in providing software and hardware support for all users
  • Liaise with external IT support provider and printer support company for more complex issues
  • Assist with Union Square/HAL software or user issues
  • Issue kit (laptops, projectors etc.) for meetings and presentation such as sign out lists and standard usage guidelines
  • Setup new hardware (desktops and laptops), installing necessary software and assist with kit rollout
  • Printer and Plotter low level troubleshooting including changing toners, administering papercut, stocking paper
  • Software installation to PC users
  • Attend IT team meetings as required
  • Maintain and oversee telephone system
  • General IT duties such as assisting with training on IT policies and procedures
  • Assist practice manager with smooth running of the office by providing high level of IT support and service to users
  • Contribute to IT roadmap plans through ITMG attendance

Key skills:

  • Minimum of two years’ experience in IT support
  • Thorough knowledge of MS Office – Word, Excel, Outlook, SharePoint, OneDrive, Teams and other Microsoft software
  • Active Directory and Office 365 experience
  • Proficient in Autodesk, Adobe and other creative software – management of licenses, installation and support
  • Excellent written and verbal communication skills
  • Ability to work within a team and be self-motivated
  • Exceptional organisation and time management skills
  • Ability to multitask and work under pressure
  • Flexible with a positive attitude

APPLY FOR JOB

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