Sales Support for Industry Leading Furniture Company 2019-05-08 2019-06-05 Adrem Group Limited

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Corrine Munro
Senior Consultant - Creative Support
+44(0)207 562 8282Contact Corrine

Sales Support for Industry Leading Furniture Company

Creative Support
Ref: BBBH33103
£ANNUM28000.0026000.0028000.00£26000.00 - £28000.00 / annum
City of London, London

A leading international furniture company is seeking a Sales Support person to join their Contract Team. The company designs and produces a range of home and office furniture and is a leader in the UK market. They offer growth from within and take the time to care for their staff. This role is great for someone looking to join a close-knit support team and grow within a successful and established business.

Key Responsibilities:

  • Provide support to the UK sales team in all aspects of quotations and order processing
  • Ownership of office-based sales functions
  • Act as first point of contact for client queries, pricing requests, delivery delays, partial deliveries, snagging, etc.
  • Source stock and merchandising samples from internal departments, and distribute samples to clients upon request and on time
  • Source and distribute loan stock from the warehouses, ensuring the client details, timeline, loan period, tracking and recovery details are adhered to
  • Follow up on outstanding special requests or maintenance requests sent to international headquarters
  • All aspects of order entry and account set up onto SAP tracking tool, ensuring details are in line with organisational guidelines
  • Manage and track sign-off for high value orders by sales team
  • Track orders on SAP daily, tracking status of orders and updates as required.
  • Submit delivery and installation forms to installation managers right after orders are placed, book direct deliveries with factory, ensuring the manager has the booking form, order acknowledgement, plan and quotation
  • Complete snagging forms, ensuring all information is submitted to the department for approval, updating client on progress and details
  • Track replacement orders using SAP, ensuring all details are correctly recorded
  • Liaise with account managers to find solutions to products delays using suppliers for temporary support
  • Provide support to other operations team members as needed

Key Skills:

  • Experience within a similar support role within a furniture company
  • Excellent customer service skills with the ability to manage complaints and queries in a consultative and respectful manner
  • Excellent written and verbal communication skills, confident on the phone and email
  • An eagerness to join a company which will allow you to grow and develop, ensuring longevity in your role
  • Ability to work autonomously as well as within a team
  • Highly organised with extreme attention to detail and the ability to multitask
  • Advanced Microsoft Excel ability