Corrine Munro
Consultant - Creative Support
+44(0)207 562 8282Contact Corrine

Sales Support for International Furniture Company

Creative Support
Ref: BBBH32410
£28000.00 - £30000.00

A successful international furniture company is looking for an experienced Sales Support person to join their home furnishings team. The company specialises in creating beautiful functional pieces for the home, office, public and retail environments. This is an exciting opportunity for someone with a few years’ experience within sales support in the furniture industry, a knack for customer service, and an itch for longevity and growth within a company to join a great team.

Key Responsibilities:

  • Point of contact for any incoming queries or communications for pricing requests, delivery delays, partial deliveries, snagging, and more via phone and email
  • Provide quotes to sales team via internal software systems
  • Source stock and merchandising samples from internal departments, distributing the samples to those requested within agreed timelines
  • Source and distribute loan stock via the warehouse partners, including a full brief of items required, ensuring the details of the timeline, loan period, tracking and recovery are all correct and adhered to
  • Gather special pricing and quotes from international headquarters ensuring specification, timeline and tracking are looked after
  • Follow up on outstanding special requests or maintenance requests sent to international headquarters
  • All aspects of order entry and account set up onto SAP tracking tool, ensuring details are in line with organisational guidelines
  • Manage and track sign-off for high value orders by sales team
  • Track orders on SAP daily, tracking status of orders and updates as required.
  • Submit delivery and installation forms to installation managers right after orders are placed, book direct deliveries with factory, ensuring the manager has the booking form, order acknowledgement, plan and quotation
  • Complete snagging forms, ensuring all information is submitted to the department for approval, updating client on progress and details
  • Track replacement orders using SAP, ensuring all details are correctly recorded
  • Liaise with account managers to find solutions to products delays using suppliers for temporary support
  • Provide support to other operations team members as needed

Key Skills:

  • At least two years experience within a similar support role within a furniture company
  • Excellent customer service skills with the ability to manage complaints and queries in a consultative and respectful manner
  • Excellent written and verbal communication skills, confident on the phone and email
  • An eagerness to join a company which will allow you to grow and develop, ensuring longevity in your role
  • Highly organised with extreme attention to detail and the ability to multitask
  • Advanced Microsoft Excel ability


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