Sales Support for International Lighting Company 2019-01-08 2019-02-05 Adrem Group Limited https://adremgroup.com https://adremgroup.com/adremgroup.png

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Corrine Munro
Consultant - Creative Support
+44(0)207 562 8282Contact Corrine

Sales Support for International Lighting Company

Creative Support
Ref: BBBH32552
FULL_TIMEPermanent
£ANNUM3000020000.0030000£20000.00 - £30000 / annum
London

A successful international lighting company is looking for an experienced Sales Support person to join their team. This is an exciting opportunity for someone with a few years’ experience within sales support in the lighting/furniture/design industry, a knack for customer service, and an itch for longevity and growth within a company.
Key Responsibilities:

  • Point of contact for any incoming queries or communications for pricing requests, delivery delays, partial deliveries, and more via phone and email
  • Provide quotes to sales team via internal software systems
  • Source stock and merchandising samples from internal departments, distributing the samples to those requested within agreed timelines
  • Source and distribute loan stock via the warehouse partners, including a full brief of items required, ensuring the details of the timeline, loan period, tracking and recovery are all correct and adhered to
  • All aspects of order entry and account set up onto internal tracking tool, ensuring details are in line with organisational guidelines
  • Track orders on internal system daily, tracking status of orders and updates as required.
  • Submit delivery and installation forms to installation managers right after orders are placed, book direct deliveries with factory, ensuring the manager has the booking form, order acknowledgement, plan and quotation
  • Liaise with account managers to find solutions to product delays using suppliers for temporary support
  • Provide support to other operations team members as needed

Key Skills:

  • Experience within a similar support role within a lighting/furniture/design company
  • Excellent customer service skills with the ability to manage queries in a consultative and respectful manner
  • Excellent written and verbal communication skills, confident on the phone and email
  • An eagerness to join a company which will allow you to grow and develop, ensuring longevity in your role
  • Highly organised with extreme attention to detail and the ability to multitask
  • Advanced Microsoft Excel ability